Location : Patient Administration Services, Ground Floor, TMC
Contact   : 03 6287 1024 / 03 6287 1174/ 1175 (Billing Office)

Admission

1. Registration :

• All patients need to be registered with the hospital prior to admission. Items required for the registration are :

1. Patient’s Identification Card (IC), Birth Certificate or Passport (for foreign or international patients only)
2. Doctors’ Admission Order
3. Deposit via any of the following :

4. Completed Medical/Insurance Claim Form if patient is under Insurance or Corporate Guarantee

• Patients can be registered for an admission at the following :

• If the patient is scheduled for surgery or procedure in the morning, it is advisable that he or she be admitted one (1) day before the scheduled surgery or procedure. This will better facilitate and prepare the patient for the procedure.

2. Room Availability

• Patients can choose from a wide range of rooms. However, room choice will be subject to availability.
• For patients who are covered by a corporate company or an insurance policy, the room choice shall be based on his/her entitlement as stipulated on the valid guarantee letter.
• If the patient chooses to upgrade the room, additional expenses may be applicable.

3. Payment Mode*

• Self-paying patients :
  
  The hospital will only accept the following :

   

  cash credit card bank draft

• Patients utilising company benefits or insurance services :
  The hospital will accept the following :
  • A valid guarantee letter at the time of admission; otherwise, a cash or credit card deposit shall be required.

Discharge

1. Check Out Time :

• The hospital check-out time is 12.00 pm.
• For patients who discharge before 12.00 pm, NO LUNCH will be provided.
• If the patient stays in the room after 12.00 pm, a ½ (half) day room tariff rate will be levied.
• If the patient stays in the room after 5.00 pm, a one (1) full day room tariff rate will be levied.

2. Routine Discharge :   

• All routine discharges will be processed as follows:-

3. Non-Routine Discharge :

• All non-routine discharges (i.e. discharges after the stipulated hours), or discharge at own request (AOR) will be processed at the Discharge Counter or the A & E Counter.

DISCLAIMER
* The Hospital reserves the right to decline a patient if he/she has not met the Hospital’s financial requirement such as not presenting a valid guarantee letter, insufficient deposit requirement and others.